LusNIC, in partnership with Coalition for Digital Africa and ICANN, is developing a digital capacity-building project aimed at the African ccTLDs that are members of LusNIC (.cv, .ao, .st, .gw, and .mz). The initiative runs until March 2026 and represents a strategic step in strengthening the technical, legal, and operational capacities of these registries.

The project includes both online and in-person training activities, based on a specific assessment of the training needs of each targeted ccTLD, the development of business plans tailored to the reality of each country, and the translation of reference materials into Portuguese.

The first in-person training session took place on September 24th in Mozambique, as part of the Lusophone Internet Governance Forum program. The second training session took place online at November 26th. And The third in-person training session is scheduled for December 11th in Ghana.

In total, the project includes four training sessions: two in-person and two online, to be held by February 2026. Each session will be adapted to the realities and priorities of each country, ensuring practical impact and alignment with the region's digital development goals.

PROGRAM

/BUSINESS

10:00 – 16:30
10:00- Sessão de abertura e apresentação dos participantes
10:15- História, Estrutura e Modelo de Negócio do .PT

Trainer: Maria Monteiro, .PT

11:00- O Mundo dos Registrars

Trainer: Benedita Mendes, .PT

11:40- Coffee Break
11:50- Registrars enquanto Parceiros Estratégicos
12:30- Almoço
13:45- Apresentação de Registrars Convidados
14:15- Regras de Registo de .pt

Trainer: Maria Monteiro, .PT

15:15- Coffee Break
15:30- Demonstração de Operações Correntes
16:30- Gestão do Suporte ao Cliente

Trainer: Isabel Miranda, .PT

16:30- Gestão do Suporte ao Cliente

Trainer: Hugo Campos, .PT

1st TRAINING ACTION
Participantes e formadores

Maputo, Mozambique

PROGRAM

The first in-person training session took place on September 24 in Maputo, Mozambique, as part of the Lusophone Internet Governance Forum program.

Trainer: Assis Guerreiro, .PT
[Presentation]

  1. The DNS service
  2. DNS protocol requirements
  3. DNS Management in a ccTLD
  4. Authoritative DNS vs Recursive DNS
  5. Secondary Servers / Anycast
  6. ISP Resolvers
  7. Corporate DNS
  8. DNSSEC
  9. DNSSEC process management
  10. Recommendations and best practices

Trainer: José Casinha, .PT
[Presentation]

  1. Security operations in ccTLD management;
  2. Continuidade de Negócio (com base na NAU) – Nível Intermédio – Capacitar os participantes para identificar riscos e preparar planos de continuidade de negócio;
  3. Gestão de Riscos nas Organizações (com base na NAU) – Nível Intermédio – Introduzir e aplicar metodologias de gestão de risco aplicadas à cibersegurança;
  4. DNS Abuse

Trainers: Dora Miranda, .PT e Tiago Ribeiro, .PT
[Presentation]

  1. The importance of communication to generate awareness: how to convey trust and national identity through the top-level domain;
  2. Meios e canais de comunicação que um ccTLD pode usar para divulgar e transmitir a sua mensagem (site, redes sociais, blog, newsletters, imprensa, eventos);
  3. Campanhas de comunicação: objetivos, mensagem, público-alvo, estratégia criativa, canais e ferramentas de comunicação, resultados (exemplos práticos);
  4. Initiatives with partners/registrars to promote ccTLD (co-branding, events);
  5. How to communicate with the press.

Trainer: Andreia de Brito, .PT
[Presentation]

  1. Introduction to compliance in a ccTLD;
  2. Legislative and regulatory framework;
  3. Audit and monitoring;
  4. Compliance culture and internal training;
  5. Practical cases.

Trainer: Sandra Martins, .PT

The day concludes with a participatory World Café session designed to consolidate learning and promote the exchange of perspectives among all participants. Thematic panels (DNS, Cybersecurity, Communication & Marketing, and Compliance) will feature guiding questions that encourage practical discussion and the sharing of experiences.

PROGRAM

The second training session, "Operational Management of a ccTLD," took place online at November 26th.

Trainer: Maria Monteiro, .PT
[Presentation]

  1. History of .PT;
  2. Structure of the .PT domain;
  3. .PT Business Model;

Trainer: Benedita Mendes, .PT
[Presentation]

  1. The registrars;
  2. .PT's Registrars
  3. Application and status;
  4. Communication Channels;
  5. Engagement and partnerships;

Trainer: Maria Monteiro, .PT
[Presentation]

  1. Evolution of the rules;
  2. Review process;
  3. .pt registration rules;
  4. Good practices;

Trainer: Isabel Miranda, .PT
[Demo]

Trainer: Hugo Campos, .PT
[Presentation]

  1. The importance of customer support;
  2. Communication channels;
  3. Opening hours;
  4. Efficiency in support;
  5. Essential metrics;
  6. Productivity and quality analysis;
  7. Customer support models;
2nd TRAINING ACTION
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